How It Works

How the LifeFone Emergency Response Service Works

Summon Help

Press your help button and a signal is sent to the LifeFone monitoring station. Your LifeFone Care Agent will dispatch help based on the personalized care instructions you provided.

 

LifeFone’s On-The-Go service has Advanced Location Technology which identifies your location with Cellular, WiFi & GPS Technology.

 

When Fall Detection Service is added to any LifeFone system, you will be connected to the LifeFone monitoring station when the system detects a fall. Since no fall detection system detects 100% of falls, if able, subscribers should press their help button in any emergency.

Immediate  Assistance

Your personal Emergency Care Instructions are
displayed to the LifeFone Care Agent, who summons
help for you. As a subscriber, your personalized
instructions indicate how we should handle
emergencies, who we are to notify and more.
LifeFone also offers phone and text
notifications to your loved ones.

Helps Come to you

LifeFone dispatches your local EMS or a loved one,
depending on your situation and personal preferences.
We notify your designated family, friends and physicians
according to your Emergency Care Instructions.

Activating Assistance

In moments of need, simply press your LifeFone help button—whether it's on a pendant, wristband, or wall-mounted device. This action sends an immediate alert to LifeFone's monitoring center, where trained professionals are ready to assist you 24/7.

 

Once the signal is received, a highly trained care specialist will speak to you through the system’s built-in two-way voice feature. If you're able to respond, they'll assess the situation and provide the necessary help—whether that means dispatching emergency services, contacting a loved one, or offering guidance and reassurance.

Advanced Location Tracking

For those using LifeFone's mobile systems, the devices are equipped with cutting-edge technology that utilizes cellular networks, Wi-Fi, and GPS to pinpoint your exact location. This ensures that help reaches you promptly, whether you're at home, walking the dog, shopping, or traveling across town.

The advanced location tracking works seamlessly in the background, constantly updating your position in real time. If you press the help button or if the system detects a fall (when fall detection is enabled), the LifeFone response team instantly uses this technology to determine exactly where you are.

Assistance Delivered to You

Depending on the situation and your predefined preferences, LifeFone dispatches the appropriate help—be it local emergency services or a trusted contact. Additionally, the system can send notifications via phone or text to keep your loved ones informed.

LifeFone Medical Alert Service Features

The LifeFone medical alert service acts as a vital link to safety, empowering you and your loved ones to maintain independence with confidence. It’s a proactive solution designed to protect your way of life while prioritizing your well-being. With LifeFone, you benefit from rapid emergency response and a tailored action plan, ensuring the most effective care when every second counts.

Personalized Care Instructions

Every LifeFone user can create a customized emergency response plan tailored to their personal health conditions and preferences. You choose who should be contacted first—whether it's a family member, neighbor, caregiver, or emergency services. This ensures that the right help is always sent, exactly how you want it.

No Hidden Fees

LifeFone offers straightforward, transparent pricing with no activation or cancellation charges, so you always know what you're paying for. The service includes a lifetime equipment guarantee, meaning you're protected against device malfunctions at no extra cost. It’s reliable protection with no surprises.

Caregiver App Access

Works with our cell phone service, not yours. You don’t need any type of phone service in your home to have this emergency response service protection. Uses our AT&T or Verizon service plan,
View AT&T Coverage
View Verizon Coverage

Portable Protection

LifeFone’s mobile alert systems are designed to move with you, whether you're relaxing at home, running errands, or enjoying outdoor activities. The devices are lightweight, discreet, and easy to wear on the wrist or around the neck. No matter where life takes you, you're always covered.

Optional Fall Detection

With built-in sensors that automatically detect sudden drops, LifeFone’s fall detection feature can trigger an alert even if you’re unable to press the button yourself. This is especially helpful for seniors or individuals with mobility concerns. It's a smart, silent safety net that works when seconds count.

Key Features of LifeFone's Medical Alert Service

The LifeFone medical alert service provides a life line to security and offers independence for you and your family. The medical alert system is a step toward preserving your lifestyle without sacrificing safety. LifeFone’s medical alert also provides the quickest response times and most personalized response plan, helping to insure the best outcome in a medical emergency.

Personalized Care Instructions

Every LifeFone user can create a customized emergency response plan tailored to their personal health conditions and preferences. You choose who should be contacted first—whether it's a family member, neighbor, caregiver, or emergency services. This ensures that the right help is always sent, exactly how you want it.

Portable Protection

LifeFone’s mobile alert systems are designed to move with you, whether you're relaxing at home, running errands, or enjoying outdoor activities. The devices are lightweight, discreet, and easy to wear on the wrist or around the neck. No matter where life takes you, you're always covered.

Optional Fall Detection

With built-in sensors that automatically detect sudden drops, LifeFone’s fall detection feature can trigger an alert even if you’re unable to press the button yourself. This is especially helpful for seniors or individuals with mobility concerns. It's a smart, silent safety net that works when seconds count.

No Hidden Fees

LifeFone offers straightforward, transparent pricing with no activation or cancellation charges, so you always know what you're paying for. The service includes a lifetime equipment guarantee, meaning you're protected against device malfunctions at no extra cost. It’s reliable protection with no surprises.

Caregiver App Access

Loved ones can stay in the loop with LifeFone’s mobile caregiver app, which offers real-time location tracking, system status updates, and emergency alerts. The app gives family members peace of mind by letting them check in anytime, from anywhere. It's a simple way to stay connected and informed.

LifeFone’s dedicated Emergency Care Agents are available around the clock, every day of the year, providing reliable support that helps reduce worries about personal safety. Their timely assistance promotes early intervention, allowing seniors to maintain their independence and continue living comfortably in their own homes. We deliver compassionate service, security, and reassurance to seniors, their families, and caregivers across the United States.

 

Utilizing state-of-the-art personal medical alert technology combined with customized response protocols, LifeFone has been delivering exceptional emergency outcomes since 1976. This long-standing commitment has earned LifeFone endorsements from hospitals, aging agencies, home healthcare providers, and geriatric care professionals, recognizing it as a vital component of comprehensive care plans.

 

The moment the alert button is activated, you’re instantly connected with compassionate, highly trained Emergency Care Agents based in the U.S. Quick response times maximize the chance of receiving the right care for falls, medical emergencies, or other urgent situations. Our agents carefully follow your personalized emergency plan, ensuring your preferences are honored—whether that means dispatching medical help immediately or reaching out to a neighbor or family member. LifeFone is always ready to provide the support you need, whenever you need it.

LifeFone’s dedicated Emergency Care Agents are available around the clock, every day of the year, providing reliable support that helps reduce worries about personal safety. Their timely assistance promotes early intervention, allowing seniors to maintain their independence and continue living comfortably in their own homes. We deliver compassionate service, security, and reassurance to seniors, their families, and caregivers across the United States.

 

Utilizing state-of-the-art personal medical alert technology combined with customized response protocols, LifeFone has been delivering exceptional emergency outcomes since 1976. This long-standing commitment has earned LifeFone endorsements from hospitals, aging agencies, home healthcare providers, and geriatric care professionals, recognizing it as a vital component of comprehensive care plans.

 

The moment the alert button is activated, you’re instantly connected with compassionate, highly trained Emergency Care Agents based in the U.S. Quick response times maximize the chance of receiving the right care for falls, medical emergencies, or other urgent situations. Our agents carefully follow your personalized emergency plan, ensuring your preferences are honored—whether that means dispatching medical help immediately or reaching out to a neighbor or family member. LifeFone is always ready to provide the support you need, whenever you need it.