Buyer's guide

How it works

What they help with

Pricing

Gifts

Join for $8.95/mo

Tech help for older adults and their families

Patient tech help, one email away.

TechPals gives you your own email address for tech questions. A vetted expert writes back with clear, step-by-step help, usually within a few hours.

Unlimited support

Simple, clear solutions

No commitment

Cancel anytime

Join TechPals

Give a year as a gift

$8.95 a month for as many questions as you like.

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TechPals Support

$8.95

every month

All your tech questions, answered. Cancel anytime.

Disclosure

EdwardCreation earns a commission if you buy through the links on this page, at no extra cost to you. We only recommend products we'd point our own customers toward. Prices and details checked on TechPals' website on 28 October 2026.

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How it works

Ask by email. Get a clear answer back.

Sign up

Join for $8.95 a month, with no contract.

Get your own TechPals email address

Send any tech question to it, whenever it comes up.

A vetted expert replies

You get clear, step-by-step guidance, usually within a few hours. Ask as many questions as you need.

Get started

Why TechPals

Help that goes at your pace

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Trusted, vetted experts

Every team member is personally vetted by TechPals' founders and thoroughly trained.

Patient, empathetic service

The team listens and guides you at your own pace, with no judgment.

Simple, clear solutions

Straightforward steps that help you feel confident using technology on your own.

Cancel anytime, no commitment

No hidden fees, and you can cancel whenever you like.

What they help with

If it's tech and it's confusing, ask.

From a new phone to a suspicious email, TechPals covers the everyday tech older adults and their families run into.

Devices and setup

  • iPhones, Androids and flip phones
  • iPads, Kindles and other tablets
  • MacBooks, Windows PCs and Chromebooks
  • Smart TVs, smartwatches and printers
  • Setting up and syncing new devices

Apps, email and social media

  • Setting up and fixing email
  • Zoom, FaceTime and video calls
  • Facebook, YouTube and Instagram
  • Texting, group chats and messaging apps

Online safety and security

  • Spotting scams, spam and phishing
  • Passwords and account help
  • Privacy and security settings
  • Checking suspicious emails

Everyday digital tasks

  • Online shopping and streaming
  • Organizing photos and files
  • Cloud storage and backup
  • Unbiased advice before you buy a device

Questions people have sent TechPals

"I keep getting a pop-up on my phone saying I'm out of iCloud storage. What does this mean?"

"How can I keep track of all my passwords?"

"How do I know if an email is a scam or not?"

"My MacBook just broke. What's the best laptop I should buy?"

"What should I do with all my old family videos on VHS?"

"How do I find a photo on my phone based on where I took it?"

Pricing

One price, unlimited questions

Pay monthly for yourself, or give someone a full year up front.

TechPals Support

Monthly membership

$8.95

every month

Unlimited email tech help

In-person help in New York City and Miami

No commitment, cancel anytime

Join for $8.95 a month

TechPals Annual Membership

Sold as a gift

$99

one time

A full year of unlimited tech support

Scam and security support

Exclusive member resources

Give a year for $99
12 months

Paying monthly

$107.40

The annual gift membership

$99.00

For a full year, the $99 gift membership costs $8.40 less than 12 monthly payments.

In person

Rather sit down with someone?

Members in New York City and Miami can get in-person help at no extra cost, from phone fixes to setting up a new device. TechPals shares the details once you sign up.

Become a member

Gadgets for Grandma

Gifts that come with a year of help

Every gift in TechPals' own gift shop includes a full year of unlimited TechPals support, normally $99. So whoever opens it also gets help setting it up.

At checkout, you can ship it to yourself or straight to the person you're giving it to.

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Photo & Video Digitization (Small Kit)

Send in a few favorite tapes, films or photos and get them back as digital files.

$50$164.99

See this gift

Photo & Video Digitization (Large Kit)

A larger batch of home movies and photo prints, digitized and shipped back.

$130$219

See this gift

Withings ScanWatch 2

A classic-looking watch that tracks steps, heart and sleep.

$370$469

See this gift

Thermacup Self-Heating Mug

Keeps morning coffee hot, without trips to the microwave.

$79.95$148.49

See this gift

Ato Companion Robot

A voice-first companion that chats and gives reminders, with no screen. Part of an early beta program.

$175$248

See this gift

Withings BPM Vision

A home blood pressure monitor with a bright display and simple tracking.

$190$279

See this gift

Digital Picture Frame

Family can send photos straight to the frame with a tap or an email.

$105$179

See this gift

Just the help

A year of TechPals for $99

Unlimited tech support as a one-time gift, no gadget needed.

Give a year

Prices are TechPals' sale prices, with the original prices TechPals lists shown crossed out. The guide also features a Kindle Paperwhite, iPad Air and Oura Ring 4 sold through Amazon. For those, you forward your receipt to TechPals to claim the year of support.

Members

What members say

"Finally I don't need to call my son every day with questions about my phone! He is as relieved as I am :)"

Mary S., Chicago, IL

"It's a great feeling knowing I can count on Tech Pals to answer my tech questions. Responses are very clear and easy to follow."

Annette K., Newton, MA

"Their email support is fast and efficient, and they've resolved every issue I've had so far."

Susan R., Palm Beach, FL

Who's behind it

Started by two friends who kept helping family with tech

Jesse and Kaylin founded TechPals in January 2024, inspired by years of helping parents and grandparents with confusing settings, unclear emails and online scams. TechPals is based in New York City, and its experts work from across the US.

Before you buy

Eight things worth knowing first

What we found reading TechPals' pages, FAQs and terms of service.

01

Help comes by email

There's no live chat. Phone and video help are being tested but aren't open to the public yet.

02

Expect hours, not minutes

"24/7" means you can write at any time. TechPals says replies usually arrive within a few hours.

03

Not always the same expert

Whoever answers reads your earlier messages first, but TechPals can't promise the same person each time.

04

In person in two cities only

Face-to-face help is for members in New York City and Miami. Everyone else gets help by email.

05

It renews until you cancel

The monthly plan keeps billing until you cancel. You can cancel anytime, but the terms don't describe refunds.

06

Guidance, not repairs

The terms say the service doesn't cover parts or labor for replacing hardware.

07

Remote access is in the terms

The terms let TechPals connect to your device remotely while helping you. Only allow remote access when you've asked TechPals for help yourself.

08

Check gift prices at checkout

The gift guide lists the Thermacup mug at $75, but its product page charges $79.95.

Questions

Asked before joining

How does TechPals work?

When you sign up, TechPals gives you a dedicated email address. Send any tech question to it and a vetted expert replies with clear, step-by-step guidance.

How quickly will I hear back?

TechPals aims to reply as quickly as possible, usually within a few hours, and says its team works around the clock.

How much does it cost?

$8.95 a month, with no limit on how many questions you ask. A full year bought as a gift costs $99, paid once.

Can I try it first?

TechPals' website lets you ask your first tech question for free.

Can I cancel anytime?

Yes. There's no contract and no hidden fees. Your plan renews each month until you cancel.

Is my personal information safe?

TechPals says it never sells, shares or makes money from your personal information, and every expert is personally vetted by its founders.

What devices do they help with?

All the major ones: iPhones, Androids, MacBooks, Windows PCs, tablets, smart TVs and more, plus apps like Facebook, YouTube, Zoom and email.

Who can sign up?

Anyone 18 or over. TechPals is built for individuals: older adults, and the adult children and caregivers helping them. You can reach the team at team@techpals.org.

Your next tech question deserves a patient answer.

$8.95 a month, unlimited questions, cancel anytime.

Join TechPals

Give a year as a gift

EdwardCreation earns a commission if you buy through the links on this page, at no extra cost to you. We only recommend products we'd point our own customers toward.

Prices, plans and policies are as shown on techpals.org, its FAQs and its terms of service on 28 October 2026. Reply times are TechPals' own estimate. Gift prices are TechPals' listed sale prices and may change.

Images marked AI-generated were created for this page. The TechPals logo, press banner, founders photo, locations graphic and gift product photos belong to TechPals. Testimonials are quoted from TechPals' website.

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