Cancellation Policy
Cancellations must be communicated within 24 hours of purchase
Orders that are canceled outside of the appropriate time frames will be charged a restocking fee (10%-15% depending on products)
* No cancellation after product being shipped
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Most items can be returned within 30 days of delivery; however, some items are not eligible for return (Ex: final sale items, liquidation sales items). Additionally, a modified return policy applies to some products and on a case by case basis.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
For damaged or defective items, please email us for FREE REPLACEMENT
For items that were not damaged or defective, you will be responsible for the return shipping costs (whether the item was shipped by parcel or freight) in addition to restocking fees (15%-25% of the list price).
To start a return, you can contact us at help@edwardcreation.com. If your return is accepted, we’ll send you a return shipping instructions, as well as how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at help@edwardcreation.com.
Return Shipping
Return shipping costs to and will be deducted from your refund and can vary depending on the location of the return.
For items delivered via UPS or FedEx: Print the shipping label from your return confirmation email, and bring the package to a nearby drop-off location.
For large, heavy, or fragile items delivered via special carrier: Follow the same steps above, but instead of printing a shipping label, we’ll coordinate for the carrier to pick up the item at your convenience.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions & Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
